BMC Helix convened over 75 leaders from prominent global system integrators (GSIs) during the SPEX — Service Provider Exchange 2026 event in Phuket, Thailand. This annual gathering attracted partners from various regions, including India, Malaysia, Singapore, the United States, and the Netherlands. Attendees were introduced to the latest innovations from BMC Helix and its roadmap for Agentic AI, alongside insights into the partner ecosystem.
Shwetha Sanjeev, Area Vice President Sales, International at BMC Helix, stated, ‘SPEX is an invite-only event for our GSI partners and plays a crucial role in bringing together BMC Helix’s product strategy, customer focus, and partner expertise, with a shared vision. The shift towards intelligent, self-optimizing operations is no longer theoretical; it is happening now, and we are committed to working closely with our GSI partners to help our mutual customers navigate this transformation by leveraging BMC Helix’s Agentic AI capabilities.’ She emphasized the importance of collaboration to empower customer organizations in a rapidly evolving digital landscape.
SPEX 2026 marks a significant milestone following BMC Helix’s separation from BMC, establishing its identity as an independent leader in IT Service Management and AIOps. The central theme of this year’s event focused on AI Agents as catalysts for the next evolution of ServiceOps. Key representatives from major firms such as Infosys, TCS, Tech Mahindra, HCL Technologies, Wipro, Kyndryl, Accenture, CGI, and Dell were in attendance.
Kurt Brown, Vice President Sales, GES, BMC Helix, remarked, ‘SPEX Roadshow in Phuket is a powerful reminder that transformation is a collective journey. It’s about aligning strategy with our partners and customers to shape the future of digital enterprises together.’ He noted that discussions during the event extended beyond technology, emphasizing long-term collaboration and building resilient, autonomous organizations at scale, enhanced by GenAI and Agentic AI.
The event provided immersive training sessions, allowing partners to experience BMC Helix’s evolving capabilities firsthand. Highlights included the BMC Helix Airline Simulation and a hands-on lab titled ‘Elevating Innovation Through Helix Agentic AI.’ The program also featured product demonstrations showcasing the organization’s strategic direction. To conclude, SPEX 2026 hosted an awards ceremony recognizing exceptional partner organizations and individuals for their performance in fiscal year 2026.
About BMC Helix: BMC Helix is dedicated to enabling forward-thinking IT organizations to turn AI into actionable insights, thereby enhancing productivity and allowing teams to concentrate on critical tasks. The company offers an industry-leading, AI-powered, open platform, which includes a dynamic suite of AI agents designed to optimize enterprise IT service and operations management by anticipating needs, automating solutions, and accelerating outcomes for ServiceOps.
For more information, please visit: events.bmc.com/bmc-helix-roadshow-phuket/home
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Source: Big News Network.com
